Shipping Policy

Lumis Reverier

We are committed to delivering your order safely and promptly across the United Arab Emirates.

1. Delivery Areas

We currently offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Processing Time

Orders are usually processed and prepared for dispatch within 1–2 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Once your order has been dispatched, delivery typically takes:

UAE Orders: 1–3 business days

Delivery times may vary depending on your location, courier delays, public holidays, weather conditions, or circumstances outside our control.

4. Shipping Charges

Free shipping is available on orders above the minimum order value specified on our website.

For orders below the free-shipping threshold, applicable delivery charges will be displayed at checkout before you complete your purchase.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible UAE orders.

If COD is selected, please ensure that your delivery address and contact number are correct and that someone is available to receive the order.

6. Order Tracking

Once your order has been shipped, you may receive tracking information through your provided contact details, where tracking is available.

You can use the tracking information to monitor your shipment until delivery.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Mobile number

• Building/villa number

• Street name

• Area

• Emirate

• Any relevant delivery instructions

Lumis Reverier is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If a courier is unable to deliver your order because the customer is unavailable, unreachable, or has provided an incorrect address, additional delivery attempts or charges may apply.

If an order is returned to us after unsuccessful delivery attempts, the customer may be contacted to arrange redelivery.

9. Delays

While we aim to deliver within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including severe weather, public holidays, courier disruptions, or other unforeseen events.

We appreciate your patience in such situations.

 

 

Please include your order number when contacting us about an existing order.

Last Updated: September 2026