Refund policy

At Lumis Reverier , we want you to be satisfied with your purchase. Because perfumes are personal-use products, we follow a specific return and exchange policy to maintain product quality, hygiene, and authenticity.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged, leaking, or defective.

  • The product is significantly different from what was described on our website.

For hygiene and quality reasons, opened, sprayed, used, or partially used perfumes cannot be returned or exchanged unless the product is confirmed to have arrived defective or damaged.

2. Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the product and packaging

  • A photo/video showing the issue, where applicable

Our team will review your request and, if approved, arrange a replacement or refund.

3. Change of Mind

If you simply change your mind about your purchase, returns may be accepted only if the perfume is:

  • Completely unused

  • Unopened

  • In its original packaging

  • In resalable condition

Return shipping costs for change-of-mind returns may be deducted from the refund or paid by the customer.

4. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Opened or sprayed perfumes

  • Used or partially used products

  • Products without their original packaging

  • Products damaged after delivery due to customer handling

  • Products returned after the applicable return period

  • Gift cards or promotional items where stated as non-returnable

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method where possible. Processing times may vary depending on your bank or payment provider.

For Cash on Delivery orders, we may request the customer's bank or other eligible payment details to process an approved refund.

6. Exchanges

If an exchange is approved because you received a damaged, defective, or incorrect product, Lumis Reverier will arrange a replacement, subject to product availability.

If the requested product is unavailable, we may offer a suitable alternative or refund.

7. Return Shipping

If the return is due to an incorrect, damaged, or defective product received from us, we will cover the applicable return/replacement delivery costs.

For approved change-of-mind returns, the customer is responsible for applicable return shipping costs.

8. How to Request a Return

To request a return or exchange, contact our customer support with your order number and details of the issue.

Please do not send any product back before receiving return instructions from our team.


9. Important Note

Due to the nature of fragrances and personal-use products, we cannot accept returns simply because you do not like the fragrance after opening or testing it.

We strongly recommend reviewing the fragrance description, notes, size, and other product information before placing your order.

10. Policy Updates

Lumis Reverier  reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated effective date.

Last Updated: September 2026